I was really interested in class when we talked about businesses that want to build community by using the internet, like Panera Bread.
From a business point of view, I see free wifi killing profits. Wifi is great for travel, homework or just killing time being at your favorite coffee shop. From a customer point of view, I love it. But, for businesses, does it break even? But, I guess it does create community if people are just sitting on their laptops? What if people sit get a cup of coffee and hang out for hours on end, will that ultimately effect business negatively?
Anyway. I go to coffee houses and do homework. I get some java or maybe even lunch and sit and do homework for a while. It's nice to get out of my house and work.
Where do you prefer studying? Panera or some local establishment? What do you like about it? Would you still use free wi-fi if customer service at a place was crappy? Tell me your take.
When I was taking Intermediate Algebra I used to go to Barns and Noble to study. I didn't really like the coffee that they had (but I drank it anyway) I only went there because it was a nice quiet atmosphere to get my work done. Sometimes I would order food but I would sit in their coffee shop for 2 hours doing my math homework. I really enjoyed sitting someplace where I wouldn't get distracted by a computer or the TV but if I needed a break I could wander off and find a new book. Sometimes I could feel the glare from the girl behind the counter when I wouldn't order anything but I really didn't care.
ReplyDeleteI think customer service is relative.... Sometimes when I go to Kavarna I get crappy service but it doesn't stop me from going back especially because I love the food. I think people will go to places with crappy customer service just for wi-fi, it gives them an excuse to be a crappy customer.